Troubleshooting
Get quick solutions to common issues. From profile verification to recovering matches and fixing account settings, find answers to keep your experience smooth.
- Why has my account been banned permanently?
- What is Apple ID sign-in?
- Can I use my dua.com account without giving location permission?
- How to report a bug?
- How can I reset my password with my phone number on dua.com?
- How can I reset my password with email on dua.com?
- How can I change my notification settings?
- I got a new phone number. How to log in?
- Where can I see my matches?
- Why can’t I start a conversation with someone I’ve liked?
- Can I recover a deleted match?
- Can I search for a specific person at dua.com?
- I accidentally slid someone to the left. Can I undo it?
- Why did my match/message disappear?
- Why is my profile invisible?
- Why did dua.com disable my account?
- Why can’t I see who liked me?
- Why am I not getting any matches at dua.com?
- Why did I run out of people to slide on dua.com?
- Why has dua.com denied my profile verification request?