Troubleshooting
Get quick solutions to common issues. From profile verification to recovering matches and fixing account settings, find answers to keep your experience smooth.
- Why did I receive a "Your Profile is Under Review" notification?
- Why was my account banned?
- Can I use my dua.com account without enabling location permissions?
- How to report a bug?
- How to reset my password with my phone number on dua.com?
- How to reset my password with my Email on dua.com?
- How can I change my notification settings?
- How do I log in with a new phone number or email?
- Where can I view my matches?
- Why can’t I chat with someone I liked?
- Can I restore a deleted match?
- Can I search for a specific person on dua.com?
- I accidentally disliked someone. Can I undo it?
- Why did my match/message disappear?
- Why was my dua.com account disabled?
- Why can’t I see who liked me on dua.com?
- Why am I not getting any matches at dua.com?
- Why have I run out of people to slide on dua.com?
- Why has dua.com denied my profile verification request?