I paid for Premium, but it is not working. What can I do?

If your Premium package remains inactive despite payment, try Restoring your Premium package.

Here's how you can do it:

1. Go to your dua.com profile
2. Go to “Settings”
3. Click on "Premium Settings"
4. Tap "Restore Premium."

Note: If the issue persists, please check if you have multiple accounts. If so, your Premium package may be active on a different account. To resolve this, you must delete all other accounts and keep only one active account on dua.com.

Need more help? Submit a request