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I can't pay for Premium. Why?

There are three possible reasons why you cannot subscribe to Dua Premium.

  1. Your payment card is not a Credit or a Debit Card
  2. You must add another payment method (only for iOS devices)
  3. You are an Android user in Kosovo (Use a VPN to change your location), and the Play Store does not accept payments.

There is a fix for each of these problems. To find out how to fix each one, click on the corresponding link.

If you are still experiencing problems, please contact us at

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