I am an android user and can’t get Premium. What should I do?
The Premium package is unavailable for Android devices because the Google Play Store doesn't recognize Kosovo yet.
- Download the VPN ( e.g. HAM VPN or Nord VPN),
- Register in VPN,
- Select the country ( Albania) and connect. Now your location has changed,
- Go to “Settings” on your phone,
- Click on “Apps”,
- Select “Google PlayStore”,
- Down on the right side, click on “Force stop.”
- Click on “Storage.”
- Click on “Clear Data” and click “Delete”.
- Tap on your profile icon in the top right,
- Tap on “Payment &Subscription”, then select “Payment Method.”
- If you don't have a payment method, add one,
- Then go back to Google PlayStore “Settings”,
- Click on “General”,
- Click on “Account and device preferences.”
- Check if your country is Albania,
- Then go to your account on dua.com,
- Click “Go Premium” and continue with the payment procedure.
If you experience any other issues, please don't hesitate to reach out to our support team at firstname.lastname@example.org.