I am an android user and can’t get Premium. What should I do?
The Premium package is unavailable for Android devices because the Google Play Store doesn't recognize Kosovo yet.
The only way to make it possible is to change your location on PlayStore using a VPN. To do this, follow the instructions below:
- Download the VPN ( e.g. HAM VPN or Nord VPN),
- Register in VPN,
- Select the country ( Albania) and connect. Now your location has changed,
- Go to “Settings” on your phone,
- Click on “Apps”,
- Select “Google PlayStore”,
- Down on the right side, click on “Force stop.”
- Click on “Storage.”
- Click on “Clear Data” and click “Delete”.
Now, please go again to Google PlayStore and:
- Tap on your profile icon in the top right,
- Tap on “Payment &Subscription”, then select “Payment Method.”
- If you don't have a payment method, add one,
- Then go back to Google PlayStore “Settings”,
- Click on “General”,
- Click on “Account and device preferences.”
- Check if your country is Albania,
- Then go to your account on dua.com,
- Click “Go Premium” and continue with the payment procedure.
Click here to learn how to proceed with the payment.
If you experience any other issues, please don't hesitate to reach out to our support team at support@dua.com.