Submit a request
dua.com has firmly established clear guidelines for creating profiles on its platform to ensure a consistent and high-quality user experience. If you fail to comply with these rules, your account will be permanently banned, and you won’t be able to create a new one.
Your profile will be banned if you:
- Violate our Terms & Conditions
- Receive multiple reports from other users
- Create too many accounts
If you think your account was banned by mistake, please complete the form below.
After downloading dua.com, you can begin with the login process. Sign in using one of the following options:
1. Continue with Apple ID:
- Tap "Continue with Apple ID"
- Tap "Continue" again to confirm
- Allow your device to recognise you by your Face ID or tap your passcode
2. Continue with Facebook:
- Tap "Continue with Facebook"
- Click "Continue" again to confirm
- To connect to dua.com, first log in to your Facebook account
3. Continue with Google:
- Tap "Continue with Google"
- To allow dua.com to use your Google account, click "Continue" again
- This will direct you to your Google account/s
Choose the account you want to register with, and you're all set. You can now proceed to create your profile
Please complete the form below if you’re still experiencing a technical issue.
Changing your phone number in your profile is simple. Please follow the steps below:
- Open your dua.com profile
- Go to "Settings"
- Go to "Account Settings"
- Click "Change Login Information"
- Type your password
- Type the new phone number, and wait for the confirmation code on your old number
- Write the code
Your login information has been changed successfully.
Note: To change your "Login information", you must verify your profile using the old phone number you registered with. You cannot use this option without an Apple ID or Facebook Account.
Please complete the form below if you can't access your account and want us to help you delete it.
Verifying your phone number takes only a few steps.
Here's how:
- Go to your dua.com profile
- Go to "Settings"
- Click "Verify your profile"
- Choose "Phone/Email verification"
- Type your phone number (don't forget to choose the correct prefix of you country)
- You will be sent a verification code via text message
- Write the code, and you're done
If you’re experiencing a technical issue with SMS verification, please feel free to let us know below.
The code usually ends up in your Google or email account's spam or junk folder. If not, please fill out the form below so we can help you further.
We’re sorry that you want to leave dua.com. If you’ve decided to delete your dua.com profile permanently, follow the instructions below:
- Go to your dua.com profile
- Click on "Settings"
- Click on "Account Settings"
- Go to "Delete Account"
- Click on "Delete my account"
- Click "Delete my account permanently"
- Type "DELETE" in the given space
- Choose the reason why you're deleting your dua.com profile
- Click "Continue"
If you cannot access your account, please complete the form below. It’s very important that you contact us using the email address associated with your dua.com account.
If you haven’t already, please ensure you’re using the latest version of dua.com, which is available in the App Store or Google Play Store.
If you cannot sign in to your account due to a technical issue, provide us with the details below so we can help you.
You'll need a credit or debit card to subscribe to dua.com Premium.
- Open the dua.com app and go to your profile
- Tap on the "Go Premium" icon on the front page
- Choose your preferred subscription package
- Complete your payment by entering your bank details
- Tap on "Subscribe"
If you encounter any difficulties during the subscription process, please report it below.
If you have an active dua.com subscription that's not recognised in the app, ensure you're using the latest version and follow the steps below to restore your purchase:
- Go to your dua.com profile
- Go to "Settings"
- Click on "Premium Settings"
- Tap "Restore Purchase"
Note: Restoring your purchase won't charge your card again. It will only reinstate any existing active subscription.
If restoring your purchase does not work, let us know below, and please include a screenshot or a screen recording of the error message you're seeing.
Make sure you're using the latest version and follow the steps below to restore your purchase:
- Go to your dua.com profile
- Go to "Settings"
- Click on "Premium Settings"
- Tap "Restore Purchase"
Still, having trouble? Please let us know below.
To cancel your Premium subscription from the dua.com app, follow the instructions below:
- Go to your dua.com account
- Click "Settings"
- Click "Premium Settings"
- Go to "Cancel Subscription" and click it
- Choose the reason why you are cancelling
- Click "Continue", and
- Tap "Cancel Subscription" to confirm for the last time.
To cancel the subscription via dua.com’s web:
- Go to our website, app.dua.com
- Log in to your dua.com profile
- Click on "More"
- Tap on "Settings"
- Click on "Manage Subscription"
- Click on "Go to Stripe"
- Tap on "Cancel Plan" and
- To complete the cancellation process, please click "Cancel Plan" again.
Experiencing difficulties? Fill out the form below, and let us help you.
To submit a refund request, click on the appropriate link for your phone type.
- App Store: Request a refund for apps or content you bought from Apple
- Google Play: Request your Google Play refund - Google Play Help and
- dua.com's Website: If you subscribed via our website, please fill out the form below to request a refund
If you made this purchase using your Apple ID, please note that Apple manages refunds, not dua.com.
To request a refund from Apple, please visit Apple Support
If you made a purchase on your Android device, we’re happy to review your request for a refund, but we need you to provide more information below.
Please include the reason for your refund request in the description.
Note: Refund requests may only be accepted if requested within 14 days of the transaction date.
If someone has created a dua.com profile and is pretending to be you, please complete the form below.
In the description, include the following information:
- A selfie of yours made with the "OK" gesture
- Exact name and age of the user impersonating you
Please attach a screenshot of the profile showing the name/age, if applicable. The more details you can provide, the quicker we can identify and investigate this profile.
Note: We ask for your understanding in requesting a selfie of yours, which is solely for the safety of our users. We will remove the picture immediately after discovering the user is impersonating you and that this request has not been created to close somebody else’s account.
To download your data, follow the instructions below:
- Open your dua.com profile
- Go to "Settings"
- Click on "Accounts Settings"
- Scroll down and click on "Download Data"
- Click "Download my data"
- Click "Request data"
Note: The process might take a few minutes. Be Patient! If you've deleted your dua.com account, you will not be able to access your data, as you no longer have an account and no data is saved
You can report a profile that does not seem appropriate on dua.com during the liking process or after you have matched.
To report a profile, follow the instructions below:
- Click on the name of the person you want to report
- Click on the three dots you see on the right side of the screen
- Tap "Report"
- After clicking "Report", you will see a list of options for why you are reporting that profile
- Choose your reason (e.g., fake profile / fake photo)
- Select "Other" if your reason is not listed, and provice us with a more detailed explanation
- Finally, click "Submit"
Note: By reporting, you authorise us to review all relevant information, including exchanged messages, profile information, etc. We will only review sufficient information to take appropriate action. Your report and identity will remain confidential.
If reporting the user is not enough, please feel free to share your detailed story below and add attachments
If you suspect your dua.com account has been breached, please complete the form below.
Meanwhile, try to set a new password by clicking "Forgot my password."
We will take the necessary actions to resolve the issue as soon as possible.
Some of your questions may already be answered within our Privacy Policy or FAQ.
If you can’t find what you’re looking for, please contact us below.
We are sorry to hear that you’re experiencing some trouble with dua.com!
Try deleting and reinstalling the app. This often resolves many technical issues. Also, ensure you're using dua.com's latest version.
If you're still having trouble, please share as many details as possible in the form below. If possible, include screenshots of the problem.
At dua.com, we are commited to maintaining a safe and respectful environment for all users, with a particular focus on the safety and protection of minors. Our app strictly complies with international child safety standarts and relevant regional and national laws to ensure the prevention of child sexual abuse and exploitation (CSAE).
If you want to share a particular experience with us, please do! We are here to help!
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Do you have a question about how dua.com works? Our FAQ section is your go-to resource! It's packed with information about our features, Premium, community guidelines, and troubleshooting tips.