My phone number is already in use. How do I fix this?

There are four possible scenarios:

1. Forgotten password.

To recover your profile, please log in using the phone number you registered with and reset your password.

2. You have two Dua accounts.

If you have two accounts registered in different ways (e.g., one using your email and the other using your phone number) and you want to verify your phone number on the other account (registered with email), don't hesitate to contact us at support@dua.com. One of our Support Team members will promptly resolve the issue.

3. You deleted your account less than 30 days ago.

You deleted the account you registered with your phone number, but it will take 30 days to be completely deleted. Contact support@dua.com, and we will manually delete your deactivated account so you can create a new one.

4. You have forgotten that you created this account.

You registered on Dua with your phone number a long time ago and forgot about it. We can easily help you access it or delete it. Contact us at support@dua.com so we can further assist you.